Answers to your
We are here to support you, any time, any day. Here are some
questions and answers that may assist you (if you have a
question that is not answered here, please contact us.
Ensure that the microscope is free and available. Clear the workspace as much as possible to ensure technician has sufficient room to work.
Payment terms for those with an account with us are Net 30 days. We accept all major credit cards – Visa, Mastercard, Amex, Discovery, and ACH payments.
We do require a written approved purchase order prior to commencing any work on the equipment(s) unless you are paying with a credit card
Yes we do. Typically between 24-48hrs, depending on location we may even do same day service.
Yes, we carry a wide variety of the most common bulbs and have access to many models.
The calibration term is determined by the customer and is based on the instrument’s accuracy, manufacturer’s recommendations, frequency of use, environmental conditions and customer’s procedures. Once you establish your requirements, we maintain a database for the purpose of notifying you when instruments are due for maintenance or calibration.
A written quotation will be issued to advise our findings and if repairs are required. Repairs will not proceed without customer approval with either Purchase Order or Credit Card information.
Depending on location, equipment can be dropped off or shipped using an available courier. We can return your equipment using your courier account or shipping can be prepaid and charged.
Yes. Most microscopes can be modified depending on your requirements. Different heads, objectives, stands or cameras. Our staff can consult with you to determine the best options.
Our team is happy to assist you with any questions you may have on your facility’s microscopes or other precision instruments.
We will endeavour to respond within 1 business day.