Answers to your
frequently asked

We are here to support you, any time, any day. Here are some
questions and answers that may assist you (if you have a
question that is not answered here, please contact us.

What should I do to prepare for my microscope service appointment?

Ensure that the microscope is free and available. Clear the workspace as much as possible to ensure technician has sufficient room to work.

What are your payment terms?

Payment terms for those with an account with us are Net 30 days. We accept all major credit cards – Visa, Mastercard, Amex, Discovery, and ACH payments.

Is a purchase order (P.O. #) required before service, repair and/or calibration is performed?

We do require a written approved purchase order prior to commencing any work on the equipment(s) unless you are paying with a credit card

Do you provide emergency on-site service?

Yes we do. Typically between 24-48hrs, depending on location we may even do same day service.

Do you sell replacement bulbs for my microscope?

Yes, we carry a wide variety of the most common bulbs and have access to many models.

When should my equipment be calibrated?

The calibration term is determined by the customer and is based on the instrument’s accuracy, manufacturer’s recommendations, frequency of use, environmental conditions and customer’s procedures. Once you establish your requirements, we maintain a database for the purpose of notifying you when instruments are due for maintenance or calibration.

Will I be advised of costs for repairs/calibrations beforehand?

A written quotation will be issued to advise our findings and if repairs are required. Repairs will not proceed without customer approval with either Purchase Order or Credit Card information.

How do I send my equipment to your facility for service?

Depending on location, equipment can be dropped off or shipped using an available courier. We can return your equipment using your courier account or shipping can be prepaid and charged.

Can my microscope be customized?

Yes. Most microscopes can be modified depending on your requirements. Different heads, objectives, stands or cameras. Our staff can consult with you to determine the best options.

Got a

Our team is happy to assist you with any questions you may have on your facility’s microscopes or other precision instruments.

We will endeavour to respond within 1 business day.